How to Reach Us
Email: [email protected] — the best channel for anything with detail: page corrections, lender feedback, questions about how the service works. Replies typically arrive within one business day.
Phone: (888) 706-4488 — business hours, U.S. Eastern time.
Mail: Rely Credit, 7834 Maple Boulevard, Suite 759, Raleigh, NC 27601
What We Can and Cannot Help With
We can help with: questions about the matching process, this site's guides and calculators, feedback about a network lender's conduct, and corrections — if a number on any page looks wrong, we genuinely want the email, because the maintenance loop runs on reader mail.
We cannot help with: the servicing of an existing loan. Once you sign with a lender, that lender holds your agreement, your balance, and your payment schedule — their support line, listed in your loan documents, is the right first call. For unresolved lender disputes, your state's financial regulator and the Consumer Financial Protection Bureau both accept small-dollar lending complaints, and we would also like to know at the email above: network standards matter to the matching side too.
Answers Faster Than Email
The three most common inbox questions have standing answers: eligibility basics live on the eligibility page, typical pricing on the rates guide, and the process end-to-end on how it works. The FAQ covers twenty more in four groups. Anything they miss, send along — unanswered patterns become new sections.